Frequently Asked Questions

Here are our top list of frequently asked questions. If you cannot find the answer you are looking for below, please feel free to get in touch by calling us on: 03303 211 367 (Mon-Fri 8am-4.30pm) or contact us via our live chat.

All orders are discretely packaged in brown unlabelled boxes. There is absolutely no indication as to what the content of the box might be. So if you’re worried about someone at home, your neighbour or work colleague finding out, we’ve got you covered!
We offer a wide variety of shipping options at checkout. Please click on the following link to see our delivery options
We now ship Worldwide.
We strive to stay competitive with our shipping costs. Please click on the following link for information about shipping methods and prices.
If you have not received your parcel, please contact us by calling 03303 211 367 and we will help.
Any transaction processed through our system will appear as: SP*LTRADING on your bank statement.
Orders can be placed online by adding products to your basket and following our checkout process. Or alternatively, you can order directly via phone by calling us on: 03303 211 367
The payment options we support are: PayPal, ApplePay, VISA, VISA DEBIT, MasterCard, VISA ELECTRON, Maestro.
Payment details cannot be saved in our system for security reasons. However, your checkout information such as email, name and address can be stored by ticking the “save information” tickbox during checkout.
You can return products within 14 days. The product must not be used in any way and the packaging must be returned in the original sealed condition. Upon receipt of the item our specialist team will inspect the product and packaging to make sure it conforms with our return policy. Delivery charges are only refundable if the items are faulty.
Please send your returns to the following address:
228 Hitchin Herts
For your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
Refund process times varies depending on the payment method you selected during checkout. However, most refunds clear back into your account within 2 – 3 working days of the refund being made.
Absolutely! We take customer security very seriously. Any information you give to us during checkout or otherwise is encrypted and stored securely. Nobody has access to any of your encrypted information. We also operate a site-wide secure HTTPS protocol. This helps keep your information secure.
You may view our privacy policy here.
PYour information is only collected during the checkout process. This information is then encrypted and stored in our very secure database. The information we collect upon checkout is: Name, email and address. Your card information is never stored in our database. Once you have made the purchase all information is cleared from our system completely.